Warranty/Returns
Arc'teryx proudly guarantee every product we make to be
free of defects in materials and workmanship. Any defects
in materials or workmanship are covered for the lifetime
of the product. Product damage through wear and tear,
neglect or misuse can be repaired at a nominal charge.
If you have a problem with an Arc'teryx product, please
contact the LeoAdventures for assistance: customerservice@leoadventures.com
or 877-679-1770. Returns are subject to a 15% restocking fee. Please do not ship any
product without a Return Authorization number.
What does lifetime mean?
Our products are covered under the ARC’TERYX warranty
for the lifetime of the product. Unfortunately, this does
not mean your lifetime. Our best advice is to use your
common sense and use the product for its intended use.
A properly maintained and cared for product will obviously
last much longer than one which is neglected and abused.
Are rips and tears covered under warranty?
Rips, tears, burns and holes are not covered under the
terms of our warranty policy. We can often supply our
customers with iron on patches at no charge (which are
ironed to the inside of the fabric) leaving very little
visible markings on the face fabric. We also offer repairs
for a reasonable charge if the patches can’t work
or are not up to your satisfaction. If your product should
meet an unforeseen or unexplained accident, please drop
us a line and we will review your options.
Will my Arc’teryx product be repaired or
replaced?
If your ARC’TERYX product fails due to a manufacturing
defect, our first option will be to repair the item at
no charge. If the product is not repairable or the cost
of the repairs exceed the value of the product we may
at our discretion choose to replace the product.
How long will my repair take?
Our typical turn around time is three to five weeks from
the time we receive your product to the time it is returned
to you. In some cases we can get it back to you sooner;
in exceptional cases, it may take longer. If your product
needs to be sent out to be cleaned, charges will be assessed
and you may expect up to two additional weeks before it
will be returned to you. Please keep in mind that we will
ship the package back to you in the same shipping method
as it was received.
I have a broken/missing toggle/buckle/cord end.
Can it be replaced?
If your buckle is broken or misplaced, we would be more
than happy to throw a replacement in the mail for you.
Feel free to e-mail us at warranties@arcteryx.com
with your full name and mailing address as well as which
product model, size of piece etc. We may need to know
the vintage of your product as well as the actual name
of the missing part as we have gone through an evolution
of findings over the years and want to ensure the replacement
matches up with your existing piece. You can also contact
us directly to at 1-866-458-2473 for clarification or
assistance on this.
Do alterations void my warranty?
Unfortunately ARC’TERYX does not have the capacity
to perform alterations or build custom product, however
we understand the importance of good fit and realize people
sometimes want things a little different than the way
we’d designed them. We cannot stand behind someone
else’s work; however, if something should happen
to your piece which is unrelated to the alteration we
will still stand behind our product and manufacturing
provided the piece is being used for its intended use.
Feel free to email warranties@arcteryx.com
for suggestions on recommended repair/ alteration facilities
in your area.
Can I return my products?
A return that is neither warranty related nor the result
of an error on Arc’teryx’ is subject to a
restocking fee of 15%. Please do not ship any product without a Return Authorization number. Contact LeoAdventures at customerservice@leoadventures.com
Please be sure to include your name, order number and the product you would like to return in you email.
Can I cancel my order?
Orders can be cancelled up to 10 days before the requested
delivery date. If the order is in process but not shipped,
a 15% restocking fee will be applied. If the order has
already been shipped, the order cannot be cancelled.
Shipping
Member is responsible for paying all freight, duty and
taxes and insurance charges for the Products from Vancouver
to final destination. All risk of loss relating to ordered
Products passes to Customer at the time such Products
are delivered to a common carrier for shipment to Customer,
whether such carrier was selected by Member or ARC’TERYX.
ARC’TERYX shall not be responsible for any delays
in shipment or loss or damage to Products following such
delivery. In order to ship ARC’TERYX must be provided
with the Member’s SSN as required by US customs
to clear shipments from Canada into the United States.
ARC’TERYX cannot ship to a PO Box. Full shipping
address is required. ARC’TERYX will ship to APO
addresses using approved carriers.
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