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Warranty/Returns
To review Dell’s complete warranty and return policies,
members can enter the Dell store through The
Store.
Total Satisfaction Return
Policy (U.S. Only)
New Hardware Products and Accessories: Unless you have
a separate agreement with Dell, all hardware, accessories,
peripherals, parts and unopened software still in its/their
sealed package, excluding the products listed below, may
be returned within twenty-one (21) days from the date
on the packing slip or invoice.
Exclusions from the foregoing return policy:
- New PowerEdgeTM , PowerConnectTM and PowerVaultTM
products may be returned within thirty (30) days from
the date on the packing slip or invoice except that
new PowerEdgeTM SC servers and n series products purchased
from the Small and Medium Business Sales Division may
only be returned within fourteen (14) days from the
date on the packing slip or invoice.
- Application software or an operating system that has
been installed by Dell may not be returned unless you
return the entire computer under the 21-day return
policy, if applicable to your purchase (if not applicable
to your purchase, you may not return application software
or an operating system).
- Non-defective third party and Dell-branded software,
peripheral, electronics and accessory products (for
example: televisions, printers, projectors, MP3 players,
PDAs, battery chargers, un-preinstalled third party
software, wireless cards/access points/routers), including
but not limited to those sold by or through Dell's
"Software & Peripherals" or "Electronics
& Accessories" groups, may be returned within
twenty-one (21) days from the date on the packing slip
or invoice, but a fifteen percent (15%) return fee
may be deducted from any refund or credit.
- Dell/EMC storage products, EMC-branded products, Unisys-branded
products, PowerVaultTM 160T tape libraries, enterprise
software, non-Dell branded enterprise products, software
and/or software licenses, or any non-Dell customized
hardware and/or software product(s) may not be returned
at any time.
Reconditioned or Refurbished Dell-Branded Hardware
Products and Parts: All reconditioned or refurbished
PowerEdgeTM , PowerConnectTM and PowerVaultTM products
may be returned within thirty (30) days from the date
on the packing slip or invoice. All other reconditioned
or refurbished Dell-branded hardware products and parts
may be returned within fourteen (14) days of the date
on the packing slip or invoice.
How to Return: To return products, e-mail
or call Dell customer service to receive a Credit Return
Authorization Number within the return policy period applicable
to the product you want to return. You must obtain a Credit
Return Authorization Number in order to return the product.
See "Contacting Dell" or "Getting Help"
in your customer documentation (or www.dell.com/us/en/gen/contact.htm)
to find the appropriate contact information for obtaining
customer assistance.
You must ship the products to Dell within five (5) days
of the date that Dell issues the Credit Return Authorization
Number. You must also return the products to Dell in their
original packaging, in as-new condition along with any
media, documentation, and all other items that were included
in the original shipment, prepay shipping charges, and
insure the shipment or accept the risk of loss or damage
during shipment.
Note: Before you ship the product(s)
to us, make sure to back up the data on the hard drive(s)
and any other storage device(s) in the product(s). Remove
any confidential, proprietary or personal information,
removable media, such as floppy disks, CDs, or PC Cards.
We are not responsible for any of your confidential, proprietary
or personal information; lost or corrupted data; or damaged
or lost removable media.
Limited Warranties
Dell-branded hardware products purchased in the U.S. or
Canada come with either a 90-day, 1-year, 2-year, 3-year
or 4-year limited warranty, depending on the product purchased.
To determine which warranty came with your hardware product(s),
see your packing slip or invoice. The following sections
describe the limited warranties and return policy for
the U.S.
What is covered by this limited warranty?
This limited warranty covers defects in materials and
workmanship in your — our end-user customer's —
Dell-branded hardware products, including Dell-branded
peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
- Software, including the operating system and software
added to the Dell-branded hardware products through
our factory-integration system, third-party software,
or the reloading of software
- Non-Dell branded and Solution Provider Direct products
and accessories
- Problems that result from:
- External causes such as accident, abuse, misuse,
or problems with electrical power
- Servicing not authorized by Dell
- Usage that is not in accordance with product
instructions
- Failure to follow the product instructions
or failure to perform preventive maintenance
- Problems caused by using accessories, parts,
or components not supplied by Dell
- Products with missing or altered Service Tags or
serial numbers
- Products for which Dell has not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE
(OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY
FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO
REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY
PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES,
WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED
WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THIS LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED
FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL
DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY
FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS
NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT
YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM.
THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated
on your packing slip or invoice, except for the following
Dell-branded hardware:
- Portable computer batteries carry a 1-year limited
warranty.
- Projector lamps carry a 90-day limited warranty.
- Memory carries a lifetime limited warranty.
- Monitors carry the longer of either a 3-year limited
warranty or the remainder of the warranty for the Dell
computer to which the monitor will be connected.
- PDAs, MP3 players, earphones, remote inline controls,
and AC adapters carry a 1-year limited warranty.
- Other add-on hardware carries the longer of either
a 1-year limited warranty for new parts and a 90-day
limited warranty for reconditioned parts or, for both
new and reconditioned parts, the remainder of the warranty
for the Dell computer on which such parts are installed.
The limited warranty on all Dell-branded products begins
on the date of the packing slip or invoice. The warranty
period is not extended if we repair or replace a warranted
product or any parts. Dell may change the availability
of limited warranties, at its discretion, but any changes
will not be retroactive.
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